Politique d’expédition

Due to rising international transportation costs relating to Covid-19 throughout 2021, we need to adjust shipping costs on regular basis. Shipping costs will be set at market rate.

Available Areas
America

Q:How much is the shipping cost?
A:It is $0.00 as of May 2022.

Q:How long does it take for delivery after ordering?
A:Dispatched on the 21st of every month.
Delivery will take up to 1 week.
(Sent from Japan by DHL)

The deadline for ordering is the 20th of every month.
Eg: Order on the 1st of March → Dispatched from the 21st of March.
Order on the 21st of March → Dispatched from the 21st of April.

 

Q:Can I track my delivery?
A:We will send you an e-mail with a DHL tracking number after your order is shipped. You can check delivery status at:
https://mydhl.express.dhl/us/en/home.html#/createNewShipmentTab

 

Q:I have not received my order yet. What's going on?
A:Please contact DHL directly if there are any problems in the event of delivery (such as box theft, delivery to wrong address etc).
Assistance may not be available after 1 month from the final tracking status is delivered.
Please contact them as soon as possible.

 

Q:How can I change the shipping address?
A:Once the package has been shipped, the address cannot be changed.
Thank you for understanding.

Please send us an e-mail (shoguncandy@gmail.com) with the order number, your name, previous address, and new address with plenty of notice before the next delivery. 

 

"We do not handle deliveries on weekends and Japanese national holidays.
Orders will be shipped sequentially from the 21st of the month in which they are placed, except on weekends and Japanese national holidays.
Please note that during the busy holiday season, it may take longer to ship your order."